How do I file a claim in case my items arrive damaged?

Please inspect your order when it arrives. Should your merchandise arrive damaged, please document the nature of the damage. If the delivery person is present please make sure that the damage is reported directly to the shipping company and refuse the shipment. If the delivery person has left your premises, you can file a damage claim with us by filing our Claims Form and faxing it to us at 818-700-0046. Please make sure that the merchandise is available for pick up. Once we receive your claim, we will issue a Return Authorization number (RA#) and schedule a pick up for the damaged merchandise. Based on your preference, we will either send you a replacement piece or process a refund. Please call our customer service at 1-800-706-3111 if you need assistance in processing of your claim.

What do I do if I don't like the merchandise and want to return it?

If you are not satisfied with your purchase you may return the item, at your expense, within 30 days. To avoid any restocking charges the product must be returned complete, in the original carton for credit. Once we confirm the receipt of your merchandise, we will process a refund. Please fill out our Claims Form and fax it to us at 818-700-0046. If you would like us to assist you with the return process, please call our customer service at 1-800-706-3111

What is your Return Policy

Cancellation and Return Policy. If we are able to cancel your order before it is produced and/or shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. If you are returning a product, you will be responsible for round trip shipping if the furniture has already been shipped/produced. For more information please call our Customer Service at 1-800-706-3111.